RS Charter GmbH
Tuchlauben 13 / 3. floor
A-1010 Vienna

Tel: +43 699 156000 55

What is personal data?

Personal data is information that can determine somebody’s identity at least to some extend. This includes, for example, your name, your physical address, your IP address or your e-mail address.

What data do we collect from you?

Usage Data

When you use our website, we collect the internet browser used, the browser language, the operating system, the files requested on our website, any settings for Java, screen resolution, color depth, the click behavior on the website (time of access, clicks) and the website, from which our website was visited (Referrer URL).

Reservation & Contact

If you fill out the reservation- or the contact-form on our website and send us your request, we will process the personal data provided by you voluntarily (user / name, e-mail address, telephone, subject and content of your message).

Purposes and Legal Basis for Processing:

Usage Data

We collect anonymised data about the use and interaction with our website for (i) improvements to our services and our website, and (ii) to enhance usability. The usage data collected will also be used for statistical evaluation. The aggregated data is also used for operation, security and optimization of the website.

Reservation & Contact

If you contact us via website or by e-mail, your data will be processed solely for the purpose of processing the request. This processing is necessary in order to fulfill our (pre-) contractual obligations.


Our website uses so-called cookies, if you have given your consent. These are small text files that are stored on your device using the browser.

We use cookies to make our offer (also within the scope of the contract) user-friendly. In addition, cookies are used to analyze the user behavior of website visitors. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not give your consent, we will only collect anonymous information, in order to be able to determine the total number of visitors to our website for example.

You have the option to prevent the storage of cookies on your computer by appropriate browser settings. Please note that this limits the functionality of our website.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google).

Through certification according to the EU-US Privacy Shield ( Google guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at, including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics’ JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

Other Categories of Recipients

We transfer your personal data to the following external service providers (data processor) to the extent necessary:

  • to IT service providers and / or providers of data hosting or data processing or similar services;
  • to other service providers, providers of tools and software solutions, who also support us in the provision of our services and act on our behalf (including mail service providers, providers of marketing tools, marketing agencies, communication service providers and call centers).

All our data processors process your data only on our behalf and on our instructions for the provision of the above-mentioned services.

In addition, we will transfer your personal information to the following recipients to the extent necessary:

  • to any third parties involved in the fulfillment of our obligations to you (eg banks for payment processing);
  • to other external third parties to the extent necessary on the basis of our legitimate interests (for example, auditors and tax consultants, insurances in the case of insured events, legal representatives in the case of application, courts and administrative authorities, etc.);
  • to authorities and other public bodies to the extent required by law (eg tax authorities, etc.).

Storage Time / Time Limits for Erasure:

We only store your personal data for as long as it is necessary and for the purposes for which it is processed.

Therefore, data from customers and former customers will be kept until the end of the seventh year after the last document has been posted in relation to the contract and subsequently deleted.

Cookie data and usage data are stored for a maximum of 12 months.

Data of potential customers after initial contac (inition of business) is deleted three years after the last contact.

Because of our legal retention obligations, we store your data according to these retention periods (usually seven years).

Data Subject Rights:

The data subject (that is, the natural person whose personal data is being processed) has the following rights towards the data controller.

  • right to gain access to the stored personal data
  • right to correction
  • right to erasure
  • right to limit the processing
  • right to object to processing
  • right to data portability
  • If the processing is based on consent, the data subject has the right to revoke this consent at any time
  • the right to appeal to the supervisory authority (Austrian Data Protection Authority)

To exercise your rights or other questions, please contact us, e.g. by e-mail at or by phone +43 699 156000 55.

In order to process your requests and to ensure that personal data is not disclosed to any unauthorized third parties, please attatch a clear identification of your person (presentation of an official ID) and a brief description of the scope of the exercise of your above listed data subject rights to your request.

Final Provisions

As the Internet continues to evolve, we will continue to adapt this privacy policy. Changes will be announced timely on the website. Therefore, you should regularly visit this privacy policy to be up to date.

State: January 2022